Shipping policy
Processing time
All orders have a handling time of 2 business days, Monday to Friday, excluding US holidays) before they ship. Orders placed after 2 PM ET or on weekends start processing the next business day.
During new releases, holidays, or sales, processing may take a little longer. We will email you if your order is delayed.
Shipping methods and rates
We currently ship within the United States only. Shipping cost is calculated at checkout based on your order and address.
Transit times are carrier estimates, not guarantees. Weather, holidays, and carrier delays can add time.
Packaging and tracking
Sealed products are packed with protective padding in sturdy boxes to help prevent damage in transit. You will get a tracking number by email as soon as your order ships.
Lost, stolen or damaged packages
- Damaged: email us within [3] days of delivery with photos of the box and the item, and we will help resolve it with the carrier.
- Lost in transit: if tracking has not updated for [7] business days, contact us and we will open a claim.
- Marked delivered but missing: check with neighbors and your local post office first. We are not responsible for packages stolen after the carrier marks them delivered.
Address errors
Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect address you entered. Packages returned to us can be reshipped at your cost.
Questions
Email us at Goldentreasurecollectables@gmail.com with your order number and we will get back to you within [1–2] business days.
