Where We Ship
We ship to addresses within the United States. We are not able to ship internationally at this time. If you are outside the US and want a specific piece, email us at goldentreasurecollectables@gmail.com and we will tell you honestly whether we can get it to you.
Processing Time
Orders are processed within 2 to 5 business days (excluding weekends and public holidays) after you receive your order confirmation email. Graded slabs, sealed boxes and single figures are each checked and packed by hand before they leave us, which is why we do not promise same-day dispatch. You will receive a second email with tracking as soon as your parcel is on its way.
Delivery Time
Once dispatched, most US orders arrive within 5 to 12 business days. A small number of items in our catalogue ship directly from a supply partner and can sit at the longer end of that window. Carrier delays, weather and public holidays are outside our control, but we will always help you chase a parcel that has gone quiet.
Shipping Costs
Shipping is calculated and shown at checkout before you pay, based on the weight and value of what is in your cart. Shipping is free on US orders over $75.
How We Pack
Graded slabs travel in a fitted slab sleeve inside a rigid box with corner protection. Sealed trading card product is packed so the shrink wrap and box corners are not crushed, because on a sealed box the packaging is the product. Boxed figures are bubble wrapped and boxed with fill so the window and blister are not pressed against the carton wall. We do not ship collectibles in a padded envelope.
Tracking Your Order
Every order ships with tracking. The number arrives by email when your parcel is dispatched. If tracking has not updated for several days, or if it says delivered and nothing has arrived, contact us at goldentreasurecollectables@gmail.com with your order number and we will open a trace with the carrier.
Lost Or Damaged In Transit
Inspect your parcel as soon as it arrives. If a slab has cracked, a box has been crushed or the parcel is missing, email us at goldentreasurecollectables@gmail.com within 7 days of delivery with your order number and photographs of the packaging and the item. We will replace it, refund it or make it right. Keep the original packaging until the claim is settled, because the carrier will usually ask to see it.
Incorrect Addresses
Please check your shipping address at checkout. If you spot a mistake, email us immediately with your order number. We can usually correct an address before the parcel is packed, but once it has been handed to the carrier we cannot redirect it. Parcels returned to us as undeliverable are refunded less the original shipping cost.
Questions
Any question about shipping, packing or a parcel in transit can go to goldentreasurecollectables@gmail.com and we will come back to you, usually within 24 hours.
