We want you to be happy with what arrives. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
What Can Be Returned
To be eligible for a return, the item must be in exactly the condition you received it, in its original packaging, with any seals intact. Graded slabs must come back in the same sealed slab, uncracked and with the certification label untouched. Sealed trading card product must still be factory sealed. Boxed figures must come back in the original box with any blister or window undamaged.
What Cannot Be Returned
We cannot accept returns on sealed trading card product that has been opened, on graded items whose slab has been cracked or tampered with, or on any item where the original packaging has been discarded or destroyed. We also cannot accept returns on gift cards. Opening a sealed box is the gamble you are paying for, so once the seal is broken the sale is final.
How To Start A Return
Email us at goldentreasurecollectables@gmail.com with your order number and a short note about what is wrong, plus photographs where the issue is physical. If your return is accepted we will send you return instructions and a return label. Items sent back to us without first requesting a return will not be accepted.
Damaged Or Not As Described
Inspect your order the moment it arrives. If an item is damaged, defective, or does not match the condition, grade or certification number we listed, contact us immediately and we will evaluate it and make it right. On a graded or condition-specific item, the listing photographs and the stated grade are the description, so if what you received does not match them, that is on us and we will refund you in full including shipping.
Exchanges
Because most of our stock is one of a kind, we do not run direct swaps. The fastest route is to return the item you have and place a separate order for the piece you want once the return is accepted.
Refunds
We will notify you once we have received and inspected your return and tell you whether the refund was approved. If approved, you will be refunded to your original payment method. Please allow some time for your bank or card issuer to post the refund, as that part is on their schedule rather than ours.
Return Shipping
If the return is because of our error, a damaged item or a listing that did not match what arrived, we cover return shipping. If you simply changed your mind, the return shipping is yours to cover and the original shipping cost is not refunded. Please pack returns to the same standard we ship them, because an item damaged on its way back to us cannot be refunded in full.
Questions
You can always contact us with any return question at goldentreasurecollectables@gmail.com.
