Before You Buy
Frequently Asked Questions
Shipping, grading, sealed product and returns. If your question is not here, email us at goldentreasurecollectables@gmail.com.
How quickly do you reply to messages?
We answer emails in the order they arrive and usually reply within 24 hours on a working day. If you write over a weekend or a US public holiday, expect an answer on the next working day. Please include your order number if the question is about an order you have already placed.
How long does processing and delivery take?
Orders are processed within 2 to 5 business days, because every item is checked and packed by hand before it ships. Once dispatched, most US orders arrive within 5 to 12 business days. You will get a tracking number by email the moment your parcel leaves us.
Do you ship outside the United States?
Not at the moment. We ship to addresses within the United States only. If you are outside the US and there is a specific piece you want, email us and we will tell you honestly whether we can get it to you.
How much is shipping?
Shipping is calculated at checkout from the weight and value of your cart, so you see the exact figure before you pay. Shipping is free on US orders over $75.
Are your graded items authentic, and can I verify the grade?
Yes. Every graded item is listed with its grading company, its numeric grade and its certification number, and we photograph the label rather than describing it. You can look that number up on the grading company website before you buy. If what arrives does not match the number we listed, send it straight back and we will refund you in full.
Is sealed trading card product guaranteed sealed?
Yes. Sealed boxes, Elite Trainer Boxes and blisters leave us factory sealed with the shrink wrap intact, and we never open and reseal anything. Once you break the seal yourself the sale is final, because the contents are the gamble you paid for.
How do you pack graded slabs and sealed boxes?
Slabs go into a fitted sleeve inside a rigid box with corner protection. Sealed card product is packed so the shrink wrap and box corners are not crushed, because on a sealed box the packaging is the product. Boxed figures are bubble wrapped and boxed with fill so the window is never pressed against the carton wall. We do not ship collectibles in padded envelopes.
Will my order arrive in one package?
Usually yes. Larger orders are occasionally split across two parcels that can arrive a day or two apart, and you will get tracking for each one.
How do I track my order?
Your tracking number is emailed to you when the parcel is dispatched. If tracking has not updated for several days, or if it says delivered and nothing has arrived, email us with your order number and we will open a trace with the carrier.
What do I do if something arrives damaged or is missing?
Email us within 7 days of delivery with your order number and photographs of the packaging and the item. Keep the original packaging until the claim is settled, because the carrier will usually want to see it. We will replace the item, refund it, or make it right.
Can I change my shipping address after ordering?
Email us immediately with your order number. We can usually correct an address before a parcel is packed, but once it has been handed to the carrier we cannot redirect it.
What can I return, and how long do I have?
You have 30 days from delivery to request a return. Items must come back in the condition they were sent, in their original packaging, with graded slabs uncracked and sealed product still sealed. Email us first to start a return, because parcels sent back without one cannot be accepted.
